Website Terms & Conditions

Last updated: 28 December 2025These Terms & Conditions (“Terms”) govern your use of https://hugobea.co.uk (the “Website”) and the purchase of our services. By using the Website or placing an order, you agree to these Terms.

These Terms do not affect your statutory rights.

1) About us

The Website is operated by Hugo Bea Ltd (“we”, “us”, “our”).Email: info@hugobea.comPhone: 07775 914711

Company details: Add registered office address and company number here.

2) Our services

We provide digital services including (without limitation):

• Management consultancy
• In-house photography studio services
• Podcasting services

Specific deliverables, timelines, and pricing will be set out in a proposal, statement of work, booking confirmation, or similar specification (the “Specification”). Where these Terms conflict with a signed Specification, the Specification will take priority.

3) Service obligation

We will use reasonable endeavours to provide the services described in the Specification with reasonable skill and care.

We are not responsible for delays, non-delivery, or service interruptions caused by circumstances beyond our reasonable control, or caused by inaccurate, incomplete, or late information/materials provided by you.

Where our services rely on third parties (for example, platforms, hosting providers, distribution services, venues, or software), we do not give any warranty as to the accuracy, availability, or performance of third-party information or systems.

4) Estimates and timelines

Any dates or times for delivery are estimates unless expressly agreed in writing as fixed. If delivery is delayed, we will keep you informed, but (to the maximum extent permitted by law) we will not be liable for any indirect or consequential losses arising from delay.

5) Your obligations (client responsibilities)

You agree to:

• Provide timely access to information, materials, approvals, and decisions we reasonably need.
• Ensure you have the rights/permissions to supply any content (logos, images, music, footage, brand assets) you provide.
• Review and approve deliverables within a reasonable time.
• Keep any login credentials secure and not share them with unauthorised parties.

If you fail to meet these obligations, we may pause delivery and adjust timelines. Additional work caused by delays or changes may be chargeable.

6) Orders, bookings, and acceptance

When you book or purchase services, you are making an offer to buy. A contract is formed when we confirm acceptance in writing (including by email) or when we begin work.

We may refuse or cancel an order if:

• we cannot reasonably deliver the services
• there is an obvious pricing/description error
• we suspect fraud or unauthorised activity

If we cancel after payment has been taken, we will refund the relevant amount.

7) Fees and payment

Fees are as shown on the Website or in the Specification.

Payments are processed securely by Stripe. We do not store full payment card details.

Unless agreed otherwise in writing, invoices are payable on receipt.

7.1 Deposits and staged payments (if applicable)

If a deposit or staged payment plan is agreed in the Specification, you must pay according to that schedule. We may not start (or may pause) work until the relevant payment is received.

7.2 Late payment

If payment is overdue, we may suspend services until payment is received and/or charge statutory interest and reasonable recovery costs as permitted under applicable law.

8) Changes (scope and revisions)

The Specification will set out what is included. Requests outside scope (including additional revisions, new concepts, extra shoot time, re-edits, reshoots, or additional consultancy sessions) may be quoted and billed separately.

9) Cancellation and termination

9.1 Cancellation by you

You may cancel by giving written notice to info@hugobea.com.

Because our services involve reserving time and commencing work, fees may be non-refundable once work has started, unless the Specification states otherwise.

9.2 Termination for breach

If you materially breach these Terms or the Specification (including non-payment), we may suspend or terminate services with immediate effect. In that case, you will not be entitled to a refund for work completed or time reserved.

9.3 Our right to suspend

We may suspend services where:

• payment is overdue
• you do not provide required materials/approvals
• we reasonably believe continued delivery would breach law or third-party rights

10) Refunds

Refunds (if any) will be handled in line with:

• the Specification, and
• your statutory rights.

If we fail to deliver the services in a functional capacity or with reasonable skill and care, you may be entitled to a repeat performance or a price reduction, depending on the circumstances.

11) Improper use and acceptable behaviour

You must not use our services or deliverables to:

• break any law or regulation
• transmit or publish obscene, threatening, menacing, offensive, or defamatory material
• infringe intellectual property rights (including copyright and trade marks)
• engage in spamming or unlawful bulk messaging
• introduce malware or attempt unauthorised access to systems

You agree to take reasonable precautions to protect systems and accounts (including passwords and access links). Notify us immediately if you believe credentials have been compromised.

12) Intellectual property

12.1 Your materials

You retain ownership of content you provide to us. You grant us a licence to use it for the purpose of delivering the services.

12.2 Our materials

Unless otherwise agreed in the Specification, we retain ownership of our pre-existing materials, methods, templates, and know-how.

12.3 Deliverables

Ownership/licensing of deliverables (e.g., photography, audio recordings, edits, strategy documents) will be as stated in the Specification. If the Specification is silent, we grant you a non-exclusive licence to use the deliverables for your internal business purposes once all fees are paid.

12.4 Portfolio use

Unless you object in writing, you agree we may display non-confidential deliverables (or excerpts) in our portfolio and marketing.

13) Confidentiality

Each party may receive confidential information from the other. Both parties agree to keep confidential information secret and to use it only to perform obligations under these Terms, except where disclosure is required by law.

14) Third-party platforms and links

The Website and our services may refer to or rely on third-party platforms (for example, podcast hosting/distribution services, social platforms, or software tools). We are not responsible for third-party content, outages, policy changes, or acts/omissions.

15) Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law (including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

Subject to the above:

• We will not be liable for indirect, economic, or consequential loss (including loss of profit, revenue, business, goodwill, or data).
• Our total liability to you arising out of or in connection with the services (whether in contract, tort, or otherwise) will be limited to the fees you paid to us for the services giving rise to the claim.

16) Privacy and cookies

Our Privacy Policy and Cookie Policy explain how we collect and use personal data and cookies.

17) Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on the Website with an updated “Last updated” date.

18) Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law requires otherwise.

19) Contact

Questions about these Terms? Contact:

Hugo Bea Ltd Email: info@hugobea.com Phone: 07775 914711